BUYING INFORMATION - Frequently Asked Questions
Thank you for choosing Christmas-Ornament-Shop.com a division of Western Silver.
To make your shopping easier, please read these frequently asked questions.
Question: Do you have a retail store that I can visit?
Answer: Not at this time and by not having a store, we can keep prices at
the lowest level possible, give you faster shipping and better service with
our undivided attention.
Question: Do you sell wholesale?
Answer: Our prices are very close to wholesale prices and are sometimes lower.
We offer quantity discounts on many items, just send an e-mail and include the
items you want and the number you need for a quote.
Question: If I buy something from you and later find it at a lower
price, will you refund the difference?
Answer: No, we strive to have the lowest possible prices at the time of
sale and do not make price adjustments after the sale.
Question: Do you sell used, seconds?
Answer: No, we sell brand new, first quality merchandise.
Question: Are you a reliable company?
Answer: We sure are, with thousands of satisfied customers, over 10 years of
dedicated service, 7 days a week, 365
days a year of good customer service we are the best with prompt response to
your e-mail inquiries and delivery.
Question: Do you ship gifts direct to family and friends?
Answer: Yes, and we send a free gift card with your name and greeting. Just
include the names you want on the card in the Comments Section at
the end of the online order form. In the Ship To box, put the name and address
of the person you want it sent to.
Question: Are any of your items gift boxed?
Answer: Yes, all ornaments are gift boxed.
Question: How is my order shipped?
Answer: Via UPS ground. Faster
shipping is available at an additional charge.
Question: What are the shipping rates?
Answer: When your order total is up to $199.99 - Add $10 for shipping
When your order is $200 to $999.99 - Add $14 for shipping
When your order is $1000 to $1999.99 - Add $21 for shipping
When your order is $2000 and up - Add $25 for shipping
Three day, second day, next day air are available at the following additional
charges:
3 Day Air ? add $10 to UPS ground rate for 3 day air service.
2nd Day Air ? add $20 to UPS ground rate for 2nd day air service.
Next Day Air ? add $40 to UPS ground rate for next day air service.
These are "in transit" days via UPS. Holidays, weather, etc. can
affect delivery times. Please order early for on-time delivery during the
holiday season. Orders placed after December 10, usually require upgraded shipping
for Christmas delivery.
Question: How long will it take to receive my order?
Answer: We ship brand new, first quality merchandise and many orders are delivered
within a few days. It depends on the items ordered and the state they are delivering
to and sometimes can take 10-15 business days.
Question: What credit cards do you accept?
Answer: MasterCard and Visa
Question: Do you accept checks or money orders?
Answer: Sorry, no, MasterCard and Visa only.
Question: Do you send unsolicited e-mails or make unsolicited phone calls?
Answer: No, we value your time and privacy and do not sell or rent any of your
personal information.
Question: What if there is a problem with my order when it arrives?
Answer: Please notify us, by e-mail, within 10 days of delivery, so we can
get it taken care of as soon as possible. Please click this link
Contact Us and include your name, invoice number,
phone number, etc. and the nature of the problem.
Question: I sent and email and did not get a response.
Answer: You may be using an email address with a spam blocker that will not
allow delivery, servers down, etc. It is necessary that you okay email with
your email server from us once you have entered an order.
Question: Do you sell or rent my personal information.
Answer: No, we do not sell or rent any of your personal information.
Question: How long does it take for engraving?
Answer: Approximately one week. During holiday periods, it may take a little
longer due to high demand.
Question: What do I do if I receive an item and it is damaged in shipping?
Answer: Within 10 days of delivery, click this link Contact
Us and include your name, the invoice number, your
phone number and any other pertinent information. Save the box and all the
paperwork that came with the delivery. The item will be replaced
as soon as possible. Do not return damaged items, they will be picked up at
no expense to you.
Question: What if I do not open an order for 6 months and when I do, it is
damaged?
Answer: You have 10 days from date of delivery to make any claims.
Question: If prices are subject to change without notice, does that mean that
you will charge more than my invoice amount?
Answer: No, once an order is placed, the invoice is not changed unless you
ask for upgraded shipping and approve of the additional charge for
this service via e-mail
Question: What if I did not read this section of your web site before placing
an order on the Internet or phone?
Answer: When you place an online or phone order, you receive several opportunities
to read this information before entering the order and are
bound by these terms and conditions even if you have not read them.
Question: Can I download, copy, sell and distribute information from this web
site?
Answer: No, all the information contained in this web site is protected by
copyright and distribution, copying or selling any of the information
contained herein is strictly prohibited.
Question: What is the fastest way for me to contact customer service?
Answer: By clicking on this link Contact Us
Question: What if I have a question about a product before ordering?
Answer: For a quick reply, click this link. Contact
Us
Question: I have a comment or suggestion:
Answer: For a quick reply, click on this link Contact
Us
Question: I would like to place a large order, over $1000, and I would like
to set an appointment time for you to call for my order, is this possible?
Answer: Yes, click on this link Contact Us, include the items that you want
to buy, your name, phone number and the appointment time that you would like.
Please include the day and the time zone that you are in for appointment scheduling.
Question: Do you ship outside the USA?
Answer: Not at this time.
Minimum Order Amounts:
2004 Christmas Ornaments - 2 ornaments
Online orders that do not meet the required minimum
will not be processed or shipped.
No Minimums On 2003 and older Christmas Ornaments or Anything engraved
Terms and Conditions:
To maintain our discount pricing structure and better serve our customers,
we have a NO REFUND, exchange only policy.
Merchandise can be exchanged, same product, in the event of manufacturer defect
or damage in shipping.
Prices are subject to change without notice. We reserve the right to refuse
any order.
When an order is placed, it is the customers responsibility to provide accurate
and up-to-date information such as name, credit card number,
expiration date, credit card billing address, delivery street address, phone
number and e-mail address.
Information on christmas-ornament-shop.com may contain technical and typographical
errors; it may be updated and changed without notice.
Please review these terms and conditions for updates when you return to our
site.
A special "thank you" to those of you have been buying from us all
these years and for sending the kind words and encouraging e-mails
about our good service.
Thank you for choosing christmas-ornament-shop.com, we are grateful for your
business and look forward to you joining our online family.